FAQ

Below we have listed some of the most common questions we’re asked about what we do and how we do it here at Swan Song.

How can I buy your coffee?

You can buy Swan Song coffee on our online store or one of our retail partners. We make our coffees available as whole beans or ground to your method of choice. If you’re buying beans you can buy coffee roasted for your brew method of choice: filter or espresso.

All our coffees are available to buy as an ongoing subscription or as a one-off transaction.

When will my coffee be roasted?

We roast all online retail orders on Tuesday and Thursday.

All orders will be placed before 10:00 am of the respective roast day.

Orders are shipped the next day by the courier after being freshly roasted for you.

When will my coffee arrive?

If you live in the UK and selected our standard rate your coffee will arrive within 2 business days of you receiving the shipping notification from us.

We use royal mail for all UK online Mail Orders offering Standard delivery of 2-3 days or the Next Day (1-2Days)

If you live outside the UK your order will be shipped via ups International and are expected to arrive in between 5 and 7 business days.

Beans: If you've ordered beans, they will be roasted and dispatched on our next roast day, we roast retail orders on Monday, Wednesday and Friday every week.

Once roasted they will be shipped immediately.

Outside the UK Depending on your region our beans will be with you in between 5 and 10 business days delivered via DPD.

Do you Omni-roast?

Our roast entirely depends on the coffee itself.

Every coffee is different and requires a unique approach.

Espresso, omni & Filter are how we categorize our roasting approaches.